Jio-owned Haptik facilitates food delivery in trains

Travelers can simply use their PNR numbers to order food at selected restaurants at planned train stops.

Jio Haptik Technologies (Haptik), the WhatsApp chatbot solution provider, and Zoop, IRCTC partner for food delivery on trains, have partnered to enable railway passengers with seamless food ordering and delivery on train journeys.

Powered by Haptik’s advanced Conversational Commerce capabilities, the WhatsApp-based self-service food delivery platform allows passengers to place food orders and get their deliveries straight to their seats with real-time order tracking, feedback, and support. Travelers can simply use their PNR numbers to order food at selected restaurants at planned train stops.

The WhatsApp chatbot platform helps passengers overcome network connectivity issues and improve the accessibility of high-quality food on their train travels. You can chat with Zoop on WhatsApp at +91 7042062070.

Here’s a video demo of how railway passengers can place orders on Zoop’s WhatsApp chatbot, powered by Haptik.

Swapan Rajdev, co-founder and CTO, Haptik, said, “WhatsApp is the most popular messaging app by far and Haptik is at the forefront of WhatsApp commerce today. Our powerful Conversational Commerce solution enables brands like Zoop India to use WhatsApp as a platform to drive orders and create delightful customer experience . Tens of millions of people travel on trains each day and Haptik, in partnership with Zoop, is helping passengers order their favorite meals and get delivery straight to their seats.”

Puneet Sharma, founder, Zoopindia.com , said, “The problem of lack of access to quality food in trains is something we wanted to resolve. The WhatsApp chatbot solution, powered by Haptik, is one of the most sophisticated. It is an ideal self-service solution for all railway passengers. We’re excited to see how people respond to this innovation. Zoop is transforming food delivery in trains, and with Haptik’s technological support, this partnership is set for success.”

Within weeks of launch, Haptik’s WhatsApp chatbot solution has started witnessing exponential growth in daily conversations and is set to scale higher.